Reorganizations
Chief executives and operating leaders can run Knowfold across the company as a standing program, so how each role works is easier to hand over.
Keep the know-how when people leave.
Knowfold keeps a written record of how your team's work gets done, with notice to everyone first. We are opening a pilot for a small group of companies that want that know-how to stay when people move on.
Know-how leaves when people leave.
How a role works is rarely written down.
It sits with the person doing the job, and the gap shows only once that person has gone.
42% of institutional knowledge is unique to the person in the role.
Source: Panopto and YouGov, 2018
New people take months to catch up.
The next person has to learn the role again from whoever is still there.
Up to 6 months is how long new employees can take to get up to speed in their new roles.
Source: Panopto and YouGov, 2018
Notice periods leave little time for handovers.
When someone gives notice, there are seldom enough days left to write up how the role works by hand.
Rebuilding know-how costs time and money.
When it is gone, the team has to relearn it, or the company has to hire people to do that work again.
35.6% of companies that cut roles in the prior 12 months rehired for more than half of those roles.
Source: Careerminds survey of 600 HR professionals, 2026
The record builds as work happens.
The record is already there.
Because the record builds while people work, a handover does not rest on the last few weeks before someone leaves.
Handovers come from real work.
The handover at the end of a pilot draws on the work as it was done, so the next person can start from it instead of relearning the role.
Nobody stops to write it down.
The record comes from the work people already do, so no one is pulled off their job to write documentation.
Employees are told first and can pause.
Every pilot agreement requires notice to everyone covered before anything is installed, and each person can pause capture or keep personal apps and websites out. That makes a pilot easier for HR and counsel to approve.
Notice comes before any capture.
Your team is told first.
Every pilot agreement requires written notice and each person's acknowledgment before anything is installed. Each pilot includes a notice template for your counsel to adapt.
Each person installs the app.
We set up the app with you for each pilot, and nothing is captured until each person grants permission. People can see when capture is on and pause it at any time.
The pilot keeps a written record.
While capture is on, the app keeps a record of each person's work as it happens, within the limits below.
Scope and limits are agreed in writing.
Before rollout, the pilot agreement sets out which teams and work apps are covered, who can see the record, how long it is kept and when it is deleted.
Clear limits on what is captured.
What the pilot captures
- The app saves the text of the window each person is working in.
- When a window's text cannot be read directly, the app sends an image of that window to our servers, where it is converted to text.
What stays out
- Keystrokes are not logged, and video is not recorded.
- Legal, HR and finance systems stay out by default.
- Apps and websites your admins block stay out for everyone.
- Each person can keep personal apps and websites out.
- Card numbers and API keys are redacted before storage.
We agree the capture scope with you in writing before rollout.
Built for teams going through change.
Role changes and retirements
A pilot can also keep a record of how a role works, so the next person can start from it when someone retires or changes jobs.
Built to be fair to employees.
Our customer terms prohibit using Knowfold to evaluate performance, rank people or decide who leaves.
- Each pilot agreement requires the notice to tell people why the pilot is running, what it captures, who can see the record and when it is deleted.
- People can see when capture is on, pause it at any time and keep personal apps and websites out.
- Pilots are for US-based employees on company computers.
Security on an audited platform.
Knowfold is built and operated by Littlebird. It runs on Littlebird's platform, which is SOC 2 Type II audited by an independent firm.
- Data is encrypted at rest with AES-256 and in transit with TLS, with keys managed in AWS KMS.
- Data is hosted on AWS in the United States.
Common questions about a pilot.
What does a pilot capture?
The app saves the text of the window each person is working in. When a window's text cannot be read directly, the app sends an image of that window to our servers, where it is converted to text. Keystrokes are not logged, video is not recorded, and legal, HR and finance systems stay out by default. We agree the capture scope with you in writing before rollout.
What does a pilot involve?
Each pilot covers the teams you choose for an agreed period. We agree the teams, the length and the price with you before the pilot starts.
Do employees know it is running?
Every pilot agreement requires written notice and each person's acknowledgment before anything is installed. People install the app themselves, can see when capture is on and can pause it at any time.
Will it be used to evaluate people or decide who leaves?
Our customer terms prohibit using Knowfold to evaluate performance, rank people or decide who leaves.
Who can see the record?
Your pilot agreement names the roles that can see the record and requires the notice to tell each person who those roles are. The agreement is signed before anything is installed.
What happens to the record when someone leaves?
Your pilot agreement sets how long the record is kept after someone leaves and when it is deleted. The agreement also requires the notice to tell each person both.
What do we get at the end of a pilot?
Each pilot ends with a written handover for the roles in scope. We agree what it covers and who receives it before the pilot starts.
How does this work with employee notice laws?
Every pilot requires notice that meets the laws where your people work. Each pilot includes a notice template for your counsel to adapt, and we do not give legal advice. Pilots are for US-based employees on company computers.
How is Knowfold secured?
Knowfold runs on a platform that is SOC 2 Type II audited by an independent firm. Data is encrypted at rest with AES-256 and in transit with TLS, and it is hosted on AWS in the United States.
Can IT install it on every laptop?
Pilots do not use installs pushed by IT. Each person installs the app on their company computer and grants permission before anything is captured.
Who builds and runs Knowfold?
Knowfold is built and operated by Littlebird.
Start with a scoped pilot.
We set up each pilot with you and agree its limits before it starts.
Request a pilot briefing