Get answers or reach our team
Find the steps for what you need, or write to us. We read every message
Or write to support@littlebird.ai from the email you use for Littlebird
What do you need help with?
After you cancel, Littlebird’s Subscription screen shows Cancellation Scheduled: your subscription ends on November 3, and you keep access to all features until then. Don’t Cancel undoes it, and the plan chip reads Ends Nov 3.
After you cancel, Plus stays on until the date shown, and Don’t Cancel undoes it
Cancel or change your plan in the app
If you cancel, Plus stays on until the end of the period you paid for, and your memory stays too
- Click your profile at the bottom left and choose Settings
- Open Subscription
- Choose Cancel and follow the steps to confirm, or choose Manage Subscription to cancel in the billing portal
- Subscribed on your iPhone? Your plan is billed through the App Store, so manage it from Littlebird on your iPhone
- A charge you didn’t expect? Email us from your account email with the date and amount
- Students get Plus for $15 a month
- Compare plans to change yours
What to do when something looks wrong
Each card shows what Littlebird shows you and the fix that works
- Littlebird shows a green light at the bottom left. Hover it and the label reads Context enabled.
Is Littlebird on?
Look at the light at the bottom left of Littlebird. Green means it’s on, and a pause icon shows how long it’s paused for.
Littlebird shows:Grant Permissions
The light says Grant Permissions
On a Mac, click it and drag Littlebird into the Accessibility list in System Settings. Windows doesn’t ask for any permissions.
Littlebird shows:Unable to start meeting. Please enable microphone access in System Settings and try again.
A meeting won’t start
Allow the microphone for Littlebird in System Settings. Meeting notes on a Mac need macOS 14.2 or later. On Windows, send a bug report right after it happens so your logs come with it.
Littlebird shows:That sign-in link timed out
Sign-in timed out
Click Sign in again for a fresh link. Still stuck? Use Contact Support on the sign-in screen.
- The top of Littlebird’s profile menu shows the account email, casey@chirpcreative.com, above Settings.
Which email is my account?
Click your profile at the bottom left. Your account email is at the top of the menu, so write to us from that address.
Littlebird shows:You’re out of usage for today. Upgrade your plan to keep going.
Out of usage for today
On Basic, daily usage resets at midnight your time. Paid plans switch to a lighter mode until you add usage or upgrade. Compare plans
- Reinstalling is safe. Sign back in and your memory is still there
- Setting up for the first time? Follow the install guide
- Not listed here? Ask Littlebird how to do it. It knows its own features
Delete your data whenever you want
Littlebird keeps your memory until you delete it or close your account
- In Settings, Data Controls, delete the last hour, the last day, a time range or all of your screen history
- Delete any meeting or chat on its own
- Delete your account and Littlebird deletes your memory, chats, meeting notes and files
- Can’t sign in to the account you want deleted? Email support@littlebird.ai and include its email address
Reach a person on our team
Write from the email you use for Littlebird. A person on our team reads every message and replies by email
Littlebird’s Feedback and Support dialog, opened from Give Feedback in the profile menu. Bug Report is selected, the message reads: Meeting notes stopped halfway through my call with Dana. The light stayed green. Three log files will be uploaded, and the meeting debug log for Kickoff with Birdseed Brands is attached.
In Littlebird
Click your profile at the bottom left and choose Give Feedback. Bug reports include your app logs, so we can see what went wrong. A wrong answer? Use thumbs down on it.
By email
What to include, so the first reply can fix it
- The email you use for Littlebird
- Mac or Windows, and your Littlebird version (it’s at the bottom of Settings)
- What you did and what happened
- A screen recording or screenshot, if you can
Help center
Steps for setup, billing and privacy
Open the help centerDiscord
Tips from other people who use Littlebird. Keep account details out of public channels
Join the DiscordSecurity
Email security@littlebird.ai. We acknowledge reports within 5 business days
Read the disclosure policyTrust Center
Security reviews, reports and policies
Visit the Trust Center
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