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Littlebird recalls every past interaction with the customer and every similar ticket's resolution -- so answers come in seconds, not escalations.
The ticket says the export failed. You've seen this before -- or was it a teammate who saw it? The fix is somewhere in a closed ticket, a thread, or the head of someone who's on lunch. Meanwhile the customer waits and the queue grows.
Littlebird keeps the team's collective memory. This customer's history, similar past tickets, and the fix that worked. First response times drop because the answer is already findable.
Every past ticket, conversation, and quirk of their setup. Replies start from context, not from 'can you tell me more.'
The fix from a teammate's ticket last month, searchable in seconds. The team's knowledge works for everyone.
Responses that reference the customer's actual situation. Quality stays high even at ticket 40.
The same issue three times this week becomes visible. Product hears about it while it's still a pattern, not a crisis.
A real prompt — typed exactly the way you’d say it.
Has this customer hit this export issue before, and how did we fix it last time?
Connect the tools this work lives in — each one unlocks more Littlebird can find and do.
It reads whatever help desk is on your screen and connects with Intercom and Zendesk for deeper context and actions.
You can begin on Basic at no cost. Plus is $17 per month with annual billing -- $20 monthly otherwise -- and includes a 14-day free trial. Team plans run from $17 per seat per month.
Your data is protected: Littlebird is SOC 2 certified, GDPR and CCPA compliant, and never sells or trains on your information.
Meeting Notes records calls without a bot joining, in more than 10 languages, so phone resolutions stay on the record too.
Not yet -- Littlebird runs on Mac only. The Windows waitlist is open and we'll announce support there first.
More roles Littlebird works for.
Put Littlebird to work.