Support reps answer with each customer's history in hand

Littlebird remembers the tickets, threads and calls you've worked, so you can find a past fix and reply with the details

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Chat

Has Birdseed Brands hit this CSV export error before, and how did we fix it last time?

Worked for 3 steps

Yes. Birdseed Brands reported the same error on September 15. You fixed it by clearing the date filter and running the export again, and Casey Reed confirmed it worked in their reply that afternoon.

Each reply starts from the customer's history

A ticket says an export failed, and you've seen something like it before. The fix might be in a closed ticket, an email thread or a call from a few weeks back, and the best reply builds on it.

Littlebird remembers the tickets, docs and threads you've had on screen, plus calls you take on your computer, so you can ask how an issue was solved and what a customer has already tried. It drafts the reply, and you review it and send it. It doesn't change anything in your help desk.

What Littlebird does for you

It works from your meetings, email and the work on your screen, and you stay in charge of what goes out

See each customer's history

Ask what a customer has written in about before and what they've already tried, and Littlebird answers from the tickets and threads you've seen.

Find how an issue was solved before

Ask how the export error was fixed last time, and Littlebird answers from the ticket, doc or thread where you saw the fix.

Draft replies with the specifics

Littlebird drafts the reply with the customer's setup and the steps that worked. Paste it into your help desk, or keep it as a Gmail or Outlook draft to send.

Spot the issues that keep coming up

Ask which issues came up most this week, or set a weekly routine that lists them, so you can bring a clear pattern to the product team.

Littlebird works with the tools you already use

Connect your email, calendar and files on every plan, including the free one

Littlebird also remembers what you see in any app on your Mac or Windows computer.

Integrations

Private by default

Littlebird never sells your data or trains models on it, and neither do its AI providers

You choose what it sees

Pause capture anytime, keep apps and websites out, and delete your data whenever you like.

Private until you share

Your chats, meeting notes and memory stay private to you unless you choose to share them.

Encrypted in the cloud

Data is encrypted at rest with AES-256 and in transit with TLS 1.3, and hosted on AWS in the United States.

Audited security

Littlebird is SOC 2 Type II audited, and HIPAA is available with a signed BAA.

Visit the Trust Center Read how we handle your data

Frequently asked questions

Can Littlebird find a fix that a teammate found?

Yes, when you've seen that fix yourself. Littlebird remembers the tickets, docs and threads on your screen, the calls you take on your computer and the email you connect, not your teammates' screens. On Team plans, the team can keep its troubleshooting docs in a shared project.

Does Littlebird work with our help desk?

Littlebird doesn't update your help desk or reply to customers. It remembers what you see in any app on your Mac or Windows computer, including your help desk, so the tickets you've worked become context you can ask about. You can also connect Gmail, Google Calendar, Google Drive, Outlook and Dropbox on every plan, including the free one.

Does a bot join my support calls?

No. Littlebird takes notes from your computer's audio, so no bot joins the call and it works with the meeting app you already use. It takes notes on calls you take on your computer. Let customers know you're taking notes, as your company's policy and local law require.

Is customer information kept private?

Littlebird never sells your data or trains models on it, and neither do its AI providers. It's SOC 2 Type II audited, your chats and notes stay private to you unless you share them, and you can pause capture, keep apps out or delete your data at any time.

What does Littlebird cost for a support team?

You can start for free. Paid plans add more capacity and features, and Team plans give each person their own private Littlebird with shared projects. Compare them on our pricing page.